Refund Policy
Last updated: August 11, 2026
Thank you for booking your stay at Le Palme Ahangama. We value your satisfaction and strive to provide you with a memorable experience. If, for any reason, you need to cancel or change your reservation, we are here to help.
When you make a booking through our website, you authorize Le Palme Ahangama to charge the total amount to your chosen payment method. All online payments are processed securely by PayHere, our trusted third-party payment processor.
You may cancel your reservation free of charge up to 7 days before your scheduled check-in date. If you cancel within this period, you will receive a full refund of any amount paid.
For cancellations made within 7 days of your scheduled check-in date, the full booking amount will be charged. No refund will be issued for cancellations made during this period.
If you do not arrive on your scheduled check-in date and have not contacted us to cancel, you will be treated as a no-show and the full booking amount will be charged.
Once a refund is approved, we will initiate it to your original method of payment. Refunds are typically processed within 7 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
If you have any questions or concerns regarding our refund policy, please contact us at lepalmeahangama@protonmail.com. We are here to assist you and ensure your stay with us is enjoyable and hassle-free.